terms and conditions


Terms And Conditions

Welcome to the surprisetourism.com (the "Website"). This Website is provided solely to assist Travel Company and customers in gathering travel information, determining the availability of travel-related goods and services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Surprise Tourism LLC owned www.surprisetourism.com website to sale the travel components directly to the Travel Companyand consumer or customer.

Pricing

Our policy assures you of economic pricing, along with the convenience of making a reservation online. Prices quoted on our website are charged on per person basis. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as an increase in airline tickets, hotel rates, or transport expenses.

Payments

We accept almost all major credit cards, such as Visa, Mastercard, UnionPay, and PayPal. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection (The cardholder must retain a copy of transaction records and Merchant policies and rules).

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information about your travel requirements at the time of booking.

Rates and Currency

All rates quoted are net and inclusive of all taxes and service charges except any city taxes, resort fee, tourism fee or other charges directly payable at the hotel by the guests.

The Travel Company or Traveler must pay the invoices in the same currency as they are raised. In case the Traveler is desirous of settling invoices in another currency, we may allow us so only at our discretion at an exchange rate determined by us.

All prices displayed are final payable amount to us however in event where government authorities, local governing bodies or service provide applies any additional tax, fees, service charges, resort fee or any other indirect charge without prior notification; these additional charges (s) will be levied by us on to the reservation and it will not be part of the reservation amount booked or paid. We will not be liable to pay these additional charges/taxes/resort fees/VAT as we have limited control over such additional charges.

Booking Procedures for Hotels & Apartments

The Travel Company or Traveler expressly undertakes to provide to Surprise Tourism LLC only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the Traveler would vitiate the bookings and shall disentitle the Traveler from availing the services from Surprise Tourism.

If 9 rooms or more are requested, it will be considered group booking and the system will automatically redirect the request to the Group RFP (request for proposal) module.

Hotels / Apartments

Hotels are classified as 5-star, 4-star, 3 star and 2 star and 1 star and apartments as standard and deluxe categories. The classification is provided to us by the supplier of the accommodation component and we endeavor to validate and authenticate this information. We cannot be held responsible or liable for any errata or inaccurate information provided to us by the supplier.

Images, descriptions and a list of amenities/facilities are also provided, and this information is obtained from the supplier of the accommodation component.

The number of guests on the booking must equate to the room category e.g.: Single - 1 Adult, Double or Twin - 2Adults, Triple - 3 Adults and Quad - 4 Adults. Extra beds for adults and children can also be requested and the system will automatically scan the database and display hotels with room types and categories that match the search criteria of the number of occupants allowed in the room as per the request.

If children are being booked, the child ages must be specified. In most cases, breakfast for children is not included in the rate especially when a child sharing the room is free of cost.

Holiday

Once a booking is confirmed, the final travel vouchers for the hotel, sightseeing, and flight will be sent via email to the lead passenger within 2 days of the departure date.

If the Customer does not present himself/herself at the departure of the trip, no refund will be issued.

surprisetourism.com reserves the right to cancel a Customer´s booking if full payment for the booking is not received in a timely fashion.

Cancellations & Amendments

Before Departure      Percentage of Cancellation Charge on the booking price

Up to 45 days               0% per person

44 to 31 days                25 %

30 to 16 days                50 %

15 to 3 days                  75 %

Less than 72 hours       100 %

No shows                     100 %

Confirmed bookings can be canceled or amended without any charges before the cancellation and amendment deadline.

If a booking is canceled or amended after the cancellation or amendment deadline, the charges will be displayed. On acceptance of the charges, the booking can be canceled or amended, and the system will automatically generate an invoice for the charges.

Bookings cannot be canceled or amended after the check-in date. A request should be made in writing to our reservations Department to action these requests along with a letter mentioning the waiver granted by the hotel.

Inclusions and Exclusions of the package price

The price of any holiday package booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the Traveler.

Minimum Stay

The system will automatically apply the minimum stay restrictions imposed by the supplier and display the rates and availability for the period of the minimum stay even if the request is for a period less than the minimum stay.

Refunds

Refund requests will only be processed if received in writing within 30 days from the commencement date of the travel component.

Once the vouchers are issued the above refund policy will not be applicable and there will be no refund.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un-utilized services. Refund requests for fully un-utilized services will be processed only when we receive the written request. Refunds are subject to receiving confirmation from our supplier.

The refundable amount provided by the supplier is final including cases when no refund is applicable. A period of 21 days is required to process any refund requests. No claims would be entertained after a refund is processed.

For any refund on the card, merchant fees as applicable by credit/debit card provider will be deducted from the refund amount.

Liability

Descriptions: The descriptions of travel components contained on our website are provided to us and passed on by us in good faith. We do check or inspect the facilities or services which form part of any travel component. We accept liability for the accuracy of travel component descriptions or details, nor do we accept liability for any loss incurred by a Travel company in relying on the descriptions.

The Travel Company or Traveler unequivocally indemnifies Surprise Tourism LLC of any such claim or liability and shall not hold Surprise Tourism LLC responsible for any loss or damage arising out of measures taken by Surprise Tourism LLC for safeguarding its interest and that of its genuine customers. This would also include Surprise Tourism LLC denying/canceling any bookings on account of suspected fraud transactions.

Onward Sales

Our contract for the sale of travel components is with the Travel Company. A Consumer purchasing travel components contracts with the Travel Company and not us ("Onward Sale"). The Onward Sale of travel components is the responsibility of the Travel Company. We do not accept any liability for Onward Sales to a Consumer nor do we accept liability for anything which may go wrong with a travel component.

We are not responsible or liable for any dispute between the Travel Company and a Consumer arising from the Onward Sale of a travel component by the Travel Company to a Consumer. If any claim is made against us following an Onward Sale by a Travel Company, that Travel Company will indemnify us against all losses, fees, expenses, and costs arising as a result of that claim.

We are not liable to indemnify a Travel Company against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

We always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless the supplier is bound by contracts with their suppliers which precede obtaining a refund from them to pass on to the client.

We are not liable to indemnify a Travel Company against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

We always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless the supplier is bound by contracts with their suppliers which precede obtaining a refund from them to pass on to the client.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or guests otherwise suffer any damage or loss, as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Credit Card Chargeback

The Travel Company may use their corporate credit card or their customer's credit card for making bookings. The customer's credit card must only be used to pay for bookings of that same customer. The Travel Company or its customer is responsible for ensuring that a genuine credit card is used for paying for bookings.

The Travel Company or their customer takes complete liability for any losses or damages arising out the use of fake or stolen credit cards or from any chargeback.

Maintenance

We reserve the right, in its sole discretion, to terminate the access to any or all Surprise Tourism LLC websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.

Services

Our Support team will put in every possible effort to avoid relocation however in scenarios where the situation is out of control and Surprise Tourism LLC is not able to honor the booking confirmed through online allotment received from the operator or service provider, Surprise Tourism LLC will offer an alternative or similar category accommodation for the client instead. In the event the alternative option offered to the agent is not acceptable, Surprise Tourism LLC shall offer a full refund of the amount the service was booked for. Surprise Tourism LLC will not be responsible for any additional loss direct/indirect for the same service or any other service availed by the guest/agents from Surprise Tourism LLC or any other source. Surprise Tourism LLC solely acts as an intermediary between the service provider and the agent.

If the Travel Partner or customer does not agree with any part of such terms, conditions, and notices, the Travel Partner or customer must not avail Surprise Tourism LLC Services.

Declaration

The Travel Company or customer warrant that neither the Travel Company nor any of its Stakeholders or directors are on the Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons list.

The Travel Company or customer shall immediately advise us in writing if the Travel Company or customer or any of its shareholders or directors be placed on the SDN List.

Law & Jurisdiction

The UAE courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site although we retain the right to bring proceedings against Travel Company for breach of these conditions in your country of residence of a travel company or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed under the law of UAE.

Your Privacy

We will handle our clients’ personal information under the terms and conditions set out in our Privacy Policy which is posted on the Site.

At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose aggregated information about users and use statistics relating to the Site and aggregated information about our sales and trading patterns to others.

Links

Our Web Site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web Site.

Change in our Terms and conditions

Surprise Tourism LLC reserves the right to change and modify these terms and conditions at any time without notice. Changes will be effective as soon as they are published on the surprise tourism website.

PLEASE CONTACT US AT
info@surprisetourism.com | +971 43702205

TELL US, YOUR TOUR AND TRAVEL REQUIREMENTS, WE WILL PROVIDE YOU WITH A CUSTOMIZED OFFER OR ASK ABOUT OUR FIXED PACKAGES THAT SUITS ALMOST ALL TRAVELLERS.